Yes, we have been gambling on Samsung. But the apparent value of their appliances, combined with an impressive commitment to sales knowledge and service (at least in the Montreal area) have made the offer quite compelling. We felt that this machine was similar in quality to the best, (which in my opinion is Miele) that cost $1000 more, but actually had better performance features.
We are also aware of the mistakes that Samsung made with their first generation of dishwashers, manufactured by Maytag (Whirlpool) and the number of people who were disappointed in the reliability of these machines. Because we hesitated before buying the relatively unknown (to north America) Blomberg due mainly to a lack of information, I can certainly see how difficult it must be to come into a very competitive market where a psychological price barrier and consumer knowledgability might mean a compromise.
To start off, the DMR77 is not built by Maytag. Our unit was built in China, and I speculate that it is most likely built by Haier to Samsung specs and with Samsung electronics. Haier is considered a low-end price point brand here in Montreal, but they do manufacture "higher end" dishwashers in this price range, and available elsewhere. This is not a judgment on the quality of Haier, but it is hard to believe that a dishwasher that costs only $250 brand new can be any good (but it might be).
The apparent build quality of this dishwasher is impressive. First of all, there are no stray bits hanging off the sides, back or bottom of the machine, as plastic shrouds cover virtually everything underneath a very thin sound deadening layer. Connections for the inlet hose and drain are overbuilt. The tub is of very high quality stainless, and it appears that considerable effort has been made to maximize interior space. The door is of very heavy and rigid construction and closes like a german car door, which gives an impression of solidity and precision.
From a design perspective, the machine looks like a hybrid between a european and north American dishwasher. For example, this machine uses condenser drying, but also has a food grinder and an adjustable two-tier top rack very similar in design to a Maytag. The trade-off by having a grinder is that the machine is a bit louder (3 db more than the quietest Bosch or Asko).
I prefer this design to the Asko, which has a fixed stainless tube that routes water to the top rack, effectively making it non-adjustable not to mention a (slight) loss of interior space.
Installation, as with most dishwashers was fairly easy. However this machine is really at the limit for size, and I ended up having to drill new holes for water and drain in order to get the machine to fit properly under the counter. After the first trial installation, and finding it not that much quieter than the outgoing Kenmore, I decided it was probably a good idea to replace the previous plastic inlet hose with a new braided stainless one and also to cover up a few gaps with weatherstrip and add some sound deadening on the hard ceramic floor.
Once installed (the 3rd time) and properly leveled, we can safely say that the machine is pretty damn quiet! The machine is rated at 49 dB, which as I mentioned is not the quietest, and subjectively it does not appear to be that much quieter than our old Kenmore when next to the machine while it is running. However when out of the kitchen, it is not possible to tell it is running at all. With the Kenmore we would often find ourselves turning up the television in the living room, even though subjectively it seemed quiet. Having said that, if you must have the quietest machine, you might want one without a grinder as this seems to be source of a lot of noise.
We are still not completely used to loading the machine, but are quite impressed at its capacity. We use a 12 place setting service for everyday use, and run out of dishes before the machine is full. This means that there is plenty of room for coffee cups, assorted plastic containers and other cooking utensils. Samsung also thoughtully provides adjustability for most of the rack tines, and it is even possible to remove completely the two lower rack inserts. There are also a myriad of little clips to hold things down like spatulas and other items that might blow around during a wash cycle. To give an idea of the size of the tub, a 16 quart stock pot fits easily on the lower rack without interfering with the sprayer (with the upper rack in the high position). For this we give the versatility of the machine high marks.
Running the machine is very straightforward. As with our range, the dishwasher uses a "hidden" flat static touch panel, and there are no protruding buttons or mechanical switches. The lack of tactile feedback is compensated by musical beeps whenever a function is selected.
It has taken a bit of time to figure out optimal cycles to use. This machine has 6 cycles (Normal, Heavy, Delicate, Rinse, Quick and Smart Auto) with 3 options (Sanitize, Half Load and Delay Start). With our old Kenmore we found that the Quick or Econo cycle worked fine when we rinsed the dishes and it was relatively quick at 38 minutes, but Quick on the Samsung takes 1 hour, and the dishes came out wet! A look in the manual explained that the Quick cycle was the same as the normal but skips the dry cycle. Half load is limited to the upper rack, but it is not obvious how to arrange both plates, glasses cups and cutlery on the upper rack. We were also amazed at punching in Smart Auto and seeing 3 hours (!) showing up on the display! (This is a maximum, fortunately). For now Smart Auto, with its soil sensor, appears to work.
Because we are trying to save water, we are trying to break old habits and not rinse dishes before putting them in the dishwasher. I will now use the 10 minute rinse cycle after meals as it should take less water. However the dishwasher does tend to get smelly after leaving dirty dishes for more than a couple of days, so we may have to rethink the half load strategy and use the machine more frequently. This may not be a problem so much during the winter months.
This machine would have been disappointing if it didn't get the dishes clean, and it does an admirable job. We found that we do have to be careful about placement to make sure that surfaces come into contact with the spray arms as some residue can remain if we place things on top of the upper rack shelves. We have even tried lasagna baked on pyrex using the heavy cycle on the lower rack, and it removed everything. It is even good enough to get rid of stuck on bread dough from my Bosch mixer bowl, which I no longer have to hand wash. The glass test came out perfect, with no spots, film or apparent etching (using a rinse aid is essential).
What is really impressive about this machine is that it uses virtually NO soap. The manual says to use 15 gr (a tablespoon!) for a normal or smart wash, and an extra 10 gr (2 tsp) for the prewash in the heavy cycle. Because we calculated total cost of ownership, the soap cost more than offset the cost of additional water and slightly more electrictiy that this machine uses (when compared to a higher-end Bosch or Asko). This is no small consideration if you have hard or moderately hard water like we do. What I found interesting is the machine cleans without ANY soap...I found this out when a cutting board blocked the soap door from opening! I suspect that using soap is not really for its detergent properties but for sanitization. Yes the machine cleans that well.
Drying performance is good, but not as good as a heat and fan assisted machine and it does take longer. However this is the price of energy efficiency, eh? I think fan assist on this machine is a fair compromise to machines that don't have them (e.g. most European machines).
Positives
- Large capacity
- Uses extremely little soap
- Effective grinder/filtration (no filter to clean)
- Versatile loading
- Build quality
- Dual displays
- Effective soil sensor (Smart Auto)
- Might be difficult to install in tight spaces
- Quick cycle dishes come out wet (useless)
- No indicator light for end of cycle ("End" warning turns off after 5 minutes)
- Not the quietest, nor the most efficient (but a realistic compromise)
109 comments:
what did you use for sound deadening on the ceramic floor under the dishwasher?
I put a fiberglass batt in a green garbage bag. The trick is to remove most of the air, then seal the bag closed with packing tape.
This is similar to the sound deadening blanket used on Whirlpool dishwashers, and where I got the idea.
I would like to know if you are still happy with the Samsung Dishwasher since your review in July.
Any comments since the install?
thanks.
We are still happy with the dishwasher. There are a few things, however.
This dishwasher, like many european designs, really can pack in a lot of dishes. Separating tines for plates are really close together, and sometimes getting everything to fit can be a bit like putting together a jigsaw puzzle. If you are used to a more "open" design, this could be a bit frustrating.
It took a while to get used to long wash cycles (sometimes 3 hours).
For the most part, it is not necessary to rinse dishes, but we were beginning to get bits of crud left on plates and glasses. It is imperative to keep the rinse aid dispenser full, and that the volume setting is optimized.
Make sure everything comes into contact with a spray arm! There are two little "shelves" on the upper rack, and when we put cappucino cups on them, they don't get fully clean.
Be careful about cutlery impeding the rotation of the middle spray arm, especially when the upper rack is in the lower position. Things like knives can stop the spray arm, and this can impede wash performance. I always check that the spray arms can rotate freely before closing the door.
Having said that, we are managing to put things in the dishwasher that we never would have put in the old Kenmore, like my Bosch Universal mixer bowl, cookie sheets and a 12 quart stock pot. Even my tall blender jar can fit on the upper rack in the lower position. Wash performance is generally excellent, with only a few things not getting perfectly clean (like baked lasagna on a Corningware casserole).
Absolutely no reliability problems to report to date. Along with the Samsung washer/dryer, we have seen a significant drop in our energy/water consumption (roughly $25-30 per month, with relatively cheap electricity rates here in Quebec).
Thanks for the quick reply!
I have a 22 year old Whirlpool still running pretty good... but who knows for how long!
Right now there are sales here in Florida (Lowes has it for $763 with Free installation,- down from MSRP: $998 + 119 Installation)... so I thought may be I should get it now, before my old dishwasher fails.
Thanks again for the comments!
If you have a 22 year old machine, it most likely uses 4 to 6 times as much energy, as well as lot more water and soap. If you run your dishwasher 4-5 times a week you will see a significant reduction in your energy and water bill, that could run up to $20 per month (I calculated around $10 in our case). Your new dishwasher would pay for itself in 3-4 years in energy savings alone. And the Samsung is not the most energy or water efficient.
For me it still comes down to price. Since prices are dropping on everything you might find something cheaper in a Bosch or Whirlpool that is comparable (they still make really good dishwashers, esp. KitchenAid).
Dollar for dollar, I'd still go for the Samsung, but would not hesitate to go with a KitchenAid if it was significantly cheaper. In Montreal the Samsung has not dropped in price much, but we've seen great deals on Whirlpool and KitchenAid.
We have had our unit for about 6 months now. generally very happy but i just noticed that bits of plastic have been flying off the interior. The culprit is the top basket holder bracket. its grey plastic and has 6 "tabs" that help hold the basket in place. One side has 4 tabs broken and the other has 2. I will be calling samsung service and let you know what happens.
RE DMR57
Not sure it is appropriate to post in this section, since my Samsung is the lower priced DMR57, which I purchased less than a year ago at Lowes here in New york. Anyway, it stopped working a few weeks ago, and the panel problem code suggested there was a drainage problem (though the hose was not leaking).
Anyway, the service people came out and said it was either the pump or the circuit board malfunctioning.
After waiting, I received a call from Samsung (in NJ), telling me the parts are on back-order, with no known date for arrival. This was pretty shocking, since this is a new model. When I told them this, they said not to worry, they are contacting Lowe's, and that I will receive a new washer at no cost...and more surprisingly, I can chose another brand if I don't want another Samsung ! That's a first for sure, and I've been around a long time.
Does this make sense to you? Not to me, unless they've had so many problems with this model that their vendors are up in arms...and don't even get me started on trying to get through to someone in charge of Customer Service at Samsung's HQ in NJ.
The comments about the ease of accidentally starting the dishwasher by brushing against the front panel buttons are true. Its almost a joke around our house.
jaller888:
With our last machine (Kenmore-Whirlpool) we had this problem after about 4 years. We were told that the type and amount of soap as well as water quality (hardness) can eat away at plastic parts.
If you know your water is hard and you have to use a lot of soap or use liquid soap, this might be the culprit.
You can find out your water hardness from your municipality (if you are supplied) or can get a simple well water test done (often at your neighborhood pharmacy). If your water is hard, you can use a water softener salt and always use powdered dishwasher detergent.
Robert:
I don't have any experience with the DMR57 as it is not the same machine at all as the DMR77.
I think the issue is that Samsung sources their manufacturing (just like everyone else these days) so reliability and durability can vary from model to model as they are not necessarily made by the same company. The DMR77 is made in China (most likely by Haier) and older Samsungs that were notoriously bad were made by Maytag in north America.
Unfortunately bad experiences like yours can cheapen the value of a brand.
Please let us know your ongoing experience. We don't have Leows yet in Quebec, but I am very impressed with your experience with them.
Caution: there is a BASKET ADJUSTER on each side of the upper rack which are badly designed and will fail... held in place by 6 plastic tabs, the lower 2 tabs will fail with standard loading and your upper rack will loosen up and fall. These adjusters can be held in place with nylon Zip-Ties (as mine are), but they makes adjusting the rack difficult. these adjusters are $13 each and should be covered by warranty, but are nationally back ordered. I'm trying to get some replacements now.
Something else to consider is the placement of the detergent dispenser. you can not place a tall item in the left front of the lower rack or it will block the dispenser door from opening. When I load dishwasher in a way that will block this door, the resolve is to simply dump the detergent into the bottom of the dishwasher. I've started using detergent tablets and I'm having better luck when the detergent door is blocked.
Note: I've had this installed for about 6 months and it runs at least once each day, using sterilize (high heat) option.
Further note: a friend recently bought the Electrolux equivalent dishwasher which is notably quieter, and appears to be engineered better, (if you can stand the gold handle ends, I'm recommending it over the Samsung).
Zimtekcom:
You make some very good points, especially tall items that tend to block the detergent dispenser. This is a typical problem with many dishwashers (Kenmore/ Whirlpool, for example). For us it has happened more than once that a pan or cutting board blocked the door and cleaning was affected.
It is important to check before closing the door that nothing blocks the doors as well as checking that tall items on the racks don't block the upper spray arms.
I would discourage putting all of the detergent in the bottom of the dishwasher. All of the soap will be used in the pre-rinse cycle (or cycles, check the manual) and this will affect cleaning performance. The detergent door is timed for the wash cycle which could be the 2nd or 3rd water change.
I did point out in my review that the Samsung DMR77 is not the quietest dishwasher. European dishwashers (Electrolux, Miele, Bosch, Blomberg, Asko) typically lack a grinder (and a drying fan) which has a direct impact on noise levels. For us having a north American style food grinder was an important consideration for us.
As far as the rack adjusters, I have yet to see a dishwasher with an adjustable top rack that has survived more than a couple of years. Our DMR77 is still less than a year old and we have not experienced any problems with the interior parts (keeping our fingers crossed!)
After 3 months... I am having second thoughts about buying this product.
I am resigned to using the light quick wash with sanitize ( otherwise dishes stay wet and with spots when dried.)
In order to use the quick wash I also have to wash the dishes by hand first!
I also bought a Samsung French door Refrigerator (unfortunately)... it makes all kind of crackling sounds... and Samsung says that is normal!
Never again another SAMSUNG of any kind!!!
Tao:
I agree that some of the cycles on the DMR77 are pretty useless, especially Quick Wash, which does not have a dry cycle.
We have found that the Smart Auto cycle gives the best results.
jaller888 and zimtekcom:
Two of the clips holding the upper rack adjusters on our machine snapped off on the left side just last week. We will get this fixed under the free annual inspection by Sears. Lets hope they have the parts in stock! So far I used a ziptie as you suggested.
Just a bit of info.
I purchased my DMR77lhs from Lows in Ca. in April 2008. As others have posted some plastic parts have chipped off and ended up in my garbage disposal. Well, since if was getting close to the end of the warrantee, we called to have it looked at. Well they have just told me that they are going to replace the entire machine. I have just started this process so I will believe it when I see it. However, it appears others have had the same resolution.
I generally dont post on products, because without statistics its difficult to rely upon comments from customers who are dissatisfied with a particular line.
However, in this case, I want to relate my experiences with both the Samsung 57 and the 77.
I bought a model 57 in spring 2008 and it failed around Christmas 2008. I wont relate the problems, because the bottom line was that Samsung called me and said they had no idea when replacement parts (pump and/or LCD control panel) would be available.
They told me to go back to Lowe's here in NYC, and basically pick any D/W (any manufacturer) I wanted.
So I picked the Samsung 77 which is about $200 more.
After waiting a few weeks to get delivery scheduled, Lowes called and said Samsung could not give any dates for a model 77 replacement.
So now theyre giving me a Bosch (I chose it, I could have anything I wanted).
I may be misreading this, but its the first time any one (let alone two large firms, including the manufacturer and the retailer) have gladly referred me to their competitors.
Caveat Emptor
Rick and Robert:
I can only speculate that there must be a supply issue with the OEM in China that manufactured these dishwashers.
As we come up to our anniversary date, I will post the results of our pending service call with Sears.
I am curious if this is more a testament to Leow's excellent service or Samsung's. We don't have Leow's here in Quebec (yet) but I've heard many good things about this retailer.
Every time I visit Lowe's, I stop by a section where they have the returns on display for Sale... and I always find 2-3 Samsung77(out of a total of Returned 3-4 Dishwashers as well as Samsung Front loaders Washers... the sheer numbers speaks louder than any review)
It goes to show that these Samsungs are way below average.
I wish I have done the same within a month of purchase ; with no questions asked... Now I have to wait for my unit to fail and hopefully have it replaced with a reliable brand!
Hello all
We bought the DMR77LHS 4 months ago.
Ive been noticing water on the sides(all 3 sides)and bottom of the tub, at the end of the cycle.
I start the machine in the night,open it in the morning, after about 9 to 10 hours.
Film of water in the bottom and water droplets on the sides( like condensation)
The dishes are dry . It is the water in the tub that's bothering me. Ihad Bosch and neff dishwashers before.I never had water in the tub especially when I open it after that long hours( say 9 hours after starting the cycle)
Service team from samsung took apart the machine( it worries me)and they say the connections are all set right.
Samsung team-customer service re not that helpful in explaining why this happens.
Service team says they had never come across this type of complaint and they say may be the heating element is in the door panel (like a tube running from above the tablet holder) to the bottom of the door)and not efficient to dry the tub.
I also use the tablet (3 in 1) . Hope it is alright to use it .
I appreciate all your help.
Meg:
While I am not a technician nor a spokesperson for Samsung I can offer the following suggestions:
1. Check that the drain hose is not kinked or obstructed.
2. Make sure that your sink drain (where the dishwasher drain dumps) is not sluggish and flowing freely.
3. There is a very brief pump action at the end of the drying cycle (only a few seconds). It is meant to clear the condensed water that accumulates on the bottom of the dishwasher. You should make sure that this is working.
I hope you will repost and let everyone know how you finally resolved your issue.
I just had the 77 installed today. Now I am feeling regret after finding your post. I found it because after running my first load on normal, the plastics on top rack were still we and there was some water on walls inside. I find machine VERY quiet compared to our previous 6-year-old GE model. I upgraded because I wanted stainless and I wanted to have a quiet, worry-free machine since we run almost every day. Hope I didn't make a mistake. Also bought from Lowe's.
lifehaschoices:
Since you are coming from an older machine, you may want to give any newer design a bit longer to adjust. We have pretty much reached the limit of performance on new dishwasher designs and there is a price to pay for increased capacity and energy/water efficiency.
To make sure your dishes come out dry, you might have to experiment with your rinse aid setting (don't even think about using those 3 in 1 tabs). Make sure you are using powder and not liquid detergent (yes it makes a difference).
Keep in mind the 1/2 load and quick modes do not have a dry cycle. Make sure you use the Normal, Heavy or Smart Auto modes. Usually waiting at least 1/2 hour before opening the door also helps.
Regardless, most poly-plastic items will come out wet, as they do not retain heat long enough to promote effective evaporation.
Given Lowe's excellent customer service, you should be able to return the unit if you aren't satisfied.
I have done two more loads and once used auto setting with sanitize and once normal with sanitize. Both times I still have wet plastics and wet sides of inside of tub. I use rinse aid set on 2 and also used a liquid with rinse aid included. What is the reason to use powder? In my old GE, everything was always dry with the exception of those things with a dip or area that could catch excessive water. Any suggested machines if I do replace? I was looking at this one and a Kitchenaide in the store.
I know I'm being obsessive about this, but I want to know that I am happy with this 77 right away so I can return if I need to. I just did another load with POWDER detergent and upped the rinse aid output setting to 3. Still very wet plastics. Very wet. Not just a drop or two. It doesn't seem to be as hot inside as my old GE, which I'm sure is more efficient. I'm not sure I can make the sacrifice. I cook a lot and like to have dishes done and put away right away. What do I need to look for in another dishwasher to help ensure that the dishes are dry? Thank you.
lifehaschoices:
Like I said previously, plastics will always come out wet in condenser type (European) style dishwashers. Bosch, Asko, Miele, Blomberg machines utilize condenser drying so you will have the same problem.
If having plastic items coming out dry is more important to you, (we just wipe them off, its cheaper), consider getting a late model higher-end GE, Whirpool or KitchenAid (my top pick) with forced-air drying. Keep in mind an American style dishwasher will not be as energy or water efficient as a European design.
Random Royalty
Thanks for the reply.
The first two suggestions in your reply has been checked over and over by the installer aswellas the service tech from samsung.
I do not have any problem with the hose.
When samsung service men dismantled the parts I am sure they are aware of the fact about the drying pump action .
They did not mention anything about it.
It will be of great help if the users here could let me know
if there are no problem with hose,is it normal to have the condensed water in the bottom and the sides of the tub.
I was told by the service people that it is normal because that is the price you pay for buying energy efficient appliance. I am not fully satisfied with the answer.
So I'll be able to contact samsung again if you could let me know whether your dishwasher has condensed water on the sides and a film of water at the bottom of the tub ,when you open it after 9 to 10 hours. I use auto ,sanitize cycles more often.
Thanks
Meg:
We do get a lot of steam if we open the door immediately after the complete cycle has finished. If we open the door a few hours later, there is no steam but some condensation immediately appears on the sides and bottom as a thin film. This usually evaporates immediately. After 8 hours or so, there does seem to be less condensation. This has never been a concern as some residual condensation is expected for this type of machine.
I would be concerned that the rinse water is not hot enough or the sides/bottom not cool enough for condensation to form. If you are in an environment that is naturally humid this could affect performance.
I suggest that you find someone in your area that has a Bosch or Asko (condenser drying) and compare notes.
Update on my DMR77. Only problem was plastic parts from the rack ended up in the disposal.
SamSung authorized the new unit. Lowe's set up a delivery with a third party delivery service.
All went well, except i had to pull out the old one and install the new one. I thought i should not have to have any expense for a defective product, but Lowe's and Samsung would not budge. No big deal, but really i should not have had to do the work.
Rick:
My own feeling is count your blessings. However it might be worth it to read the fine print of your warranty, especially if you bought an extended service contract from Lowe's.
I have had the Samsung DMR77 for about 6 months now .Bowls placed on the top rack on the right side at the back do not get clean .The top rack spacing is too tight and yesterday found the upper rack adjustment bracket with a broken attachment tab .I also have drying issues.I bought this machine because it is quiet and energy efficient ,but can not recommend it .
Can anyone tell me if this model being reviewed (DMR77LHS) is the same basic model as the DMR78AHS? I just bought the latter and am waiting for it to be delivered. Thanks!
@laura C:
From what I can tell by comparing the manuals, the DMR78 has an extra dry cycle when you use the sanitize option, and a few programs seem to have slightly shorter minimums.
I hope they improved the top rack adjusting clips, but judging by the illustrations they look identical. (At least there is a 5 year warranty on the racks and interior nylon parts)
After 6 months of using this unworthy dishwasher, i came to the conclusion that it is a piece of JUNK. No if or buts!
Some of my search confirmed what I long suspected: That this crappy thing is made by Maytag.
http://applianceguru.com/forum9/3353.html
I will forever stay away from all Samsung products.
@Tao:
First of all, you linked to an applianceguru post that is 4 years old! Yes, the original Samsung dishwashers were made by Maytag, and they were notoriously bad.
As I stated in my review, the DMR77 is made in China (most likely made by Haier), and to my knowledge Whirlpool/Maytag do not have manufacturing nor import machines from Asia.
I understand you may be unhappy with your dishwasher, but if you are going to get any kind of satisfaction from Samsung or the dealer where you bought your machine, you are definitely not going about it the right way.
I am not expecting to get any satisfaction from dealer/samsung ... but to warn others about this crappy appliance!
I will probably put up with it for 5years; the time my extended warranty runs out... and hope it will cost them in repairs more than what i originally paid for!... and that would be enough of a satisfaction!
@Tao
Honestly, you sound like the spoiled child that wasn't happy with his Christmas present and tries to punish his parents by holding his breath.
If you are not satisfied with the performance of the machine, you need to communicate to Samsung (and the dealer) that you might have a lemon.
This is based on the fact that there are no discussions of serious design flaws (aside from the plastic rack clips, which is a minor flaw in my opinion) anywhere on the major appliance blogs. In other words, out of the 1000s of these dishwashers sold, the vast majority of people are satisfied.
Of course these machines are too new to arrive at a long-term reliability and durability opinion, and who knows in 2 or 3 years, some hidden defects or flaws may surface. This is always the risk one takes with any consumer product. We just hope that if it happens, Samsung will do the right thing and fix it.
Update since last post. Took about 6 weeks to get parts from Samsung :( Uggh! The new basket adjusters arrived, and found something odd. One of the adjusters had noticably thicker plastic on the tabs than the other! Perhaps this is why some fail and some don't. I will be calling Samsung to make them aware of the issue and perhaps get another adjuster of equal quality to the thicker-tabbed one.
BTW we are starting to get an intermittent code "9E" so we are going to get service in for that as well.
Really regretting not getting the Bosch now :(
@jaller888:
Thanks for that update. We are coming around 1 year and due for our annual free service from Sears. When the tech comes we will mention the rack adjuster. I also received a 9E error code once, but after opening and closing the door it cleared and has not recurred.
Since the Bosch (and Kitchen Aid) machines have come down in price I question if these machines are not a better option, however I find the recent Bosch recall a bit disconcerting. I don't think Bosch machines are as good as they used to be, especially on the low end. Kitchen Aid machines appear to be overbuilt but not necessarily robust, however their service is legendary.
I'd appreciate it if you would post the results of your intermittent 9E error code...good luck with that!
@Random Royalty:
So far the 9E code appeared twice but not again for a week or so. I will keep you posted with any updates.
Also, thanks very much for starting this thread and your posts, it has been a great source of information!
Cheers
Just bought the DMR 78 and put it in tonight. I read everones comments here and still like my purchase. It seems to be very quite. I have a newer home with wood laminate floors. The new home came with a Frigidaire dishwasher. We went thru 3 of them in the past 4 years...of course now the warranty is up so its out of my pocket. Anyways..as I said before we bought the Samsung 78 model from Lowes(had a 20% off weekend so I got it around $700) and hope this one will be part of the family for a while. Installation was not bad. Tell me why you think we should run the dry verses the liquid? Any other good tips?
@David:
Thanks for your post, you are the first person to report on the updated DMR78.
As far as detergent goes, liquids tend to gum things up over time and can cause premature failure of the soil sensors (among other things).
Powder is also more economical, and easier to measure.
I have DMR57 since March 2008. BTW, I looked at it side-by-side with DMR77, and it was almost identical. There is also a label “made in China” on it, so it is probably not the old Maytag-made one. I had two warranty repairs last year - the main electronic board had to be changed twice, because the machine was turning on by itself with the screen displaying some crazy codes, not mentioned in the manual. That wasn’t a pleasant experience at all, but now I have a new problem: approximately once a week, the dishwasher turns off displaying “LE” fault code (leak) and in a couple days goes back on. I took it out and found no trace of any leak under it, so I assume this is another electronic glitch. Samsung gladly informed me that my warranty has elapsed and they don’t want to know anything about me or my dishwasher.
If anybody has similar experience and/or hint what to do, it’ll be greatly appreciated. And my advice to everybody – stay away from Samsung. To be fair, I have to add that it would be a fine dishwasher if it worked – roomy and quiet.
First of all, I'm glad to see that this thread is still alive. I first read it in January 09 when we were shopping for a dishwasher. Choosing the Samsung was pretty much a no-brainer because we had already bought Smasung's matching top of the line refrigerator, convection oven and microwave. We've lived with the DMR77 for several months now and it has truly been a love-hate relationship.
Things we like: absolutely beautiful stainless steel finish (nicer than any other SS appliances we looked at); stylish dual LED displays; outstanding programability; energy saving design; dead silent operation; matches our other Samsung appliances perfectly.
Things we hate: Dish rack tines are spaced too closely together to fit most normal sized dishes. We usually have to stack dinner plates in every other space, all facing the same direction,to get them to fit. Coffee cups barely fit the spaces in the upper rack. Also, the dishwash is very deep and we have to practically crawl inside to load the rearmost area with dishes and silverware.
Other nits: The dishwasher is supposed to dry using heat reflected from the stainless side walls instead of using a heat cycle. Great idea, lousy execution. Our cups and dishes are always wet when we unload the dishwasher in the morning. And seeing the dishwasher run up to 3-plus hours is ridiculous. I don't care how energy efficient it's supposed to be, that's a long time to be running a major appliance.
My biggest complaint is the dishwasher starts to smell bad inside after just a few hours even though we completely rinse our dishes and cups. We're talking lightly soiled coffee cups and sandwich plates, not crudded up pans and dishes. We used to leave these same dishes in our old washer up to a week with no odor but the Samsung usually smells bad after just one day. Running the 11 minute quick rinse usually dispells the smell but is a waste of electricity. We live in Arizona where we routinely experience triple digit temps and the dishwasher is on a wall that gets a lot of sun so that could be one possible source of the odor. (Or old machine was black, not stainless, so I'm guessing the reflective wall design is contributing to the problem.) It's not a horrible foul type of smell, just a light but disagreeable odor of dirty dishes, but it is very disappointing to have to deal with this in a $1,000 machine. (I plan to install a sun block behind the machine and will follow up if it makes a difference).
The DMR77, like our Samsung Quatro refrigerator, has some odd and even infuriating quirks, but we're basically willing to overlook them because the applicances look like a millon bucks and never fail to elicit compliments from visiting guests. Beautiful, beautiful stuff but just be prepared to suffer for your art.
@sam sungfan:
Thank you for your lengthy comment, I'm sure the readers of the blog will appreciate it. I do have a few comments and suggestions, however.
1. Dish rack tines and usability
I agree that tines are really close. This is a feature of "european" designs like the Asko or Blomberg (and a common complaint about them). Generally I think this is for capacity bragging rights (14 place settings!!).
The trick is to mesh your plates. At the back of the lower rack you place dinnerplates in one direction, and bread plates in the other. They will "mesh" together and support each other.
I really don't have problems with cups, the top rack has enough variations for 4 different size cups and the deeper section can even hold my blender jar standing up without hitting the top!
Also the racks pull out fully, with the bottom rack coming completely out onto the door when it is open. There should be no problem at all accessing the "deeper" recesses.
2. Wet dishes
I am surprised that in relatively dry Arizona you are getting wet dishes. In relatively humid Montreal, everything except plastic comes out bone dry.
Maybe the dishwasher is not draining properly and leaving enough water in the bottom to affect evaporation.
3. Odor
This is definitely coming from wetness, not so much heat. The easiest way to get rid of odor is to run a cup of vinegar in an empty machine. Also wipe down the seals (and where the seals contact on the door and frame edges) with a rag soaked in vinegar.
Maybe change detergent, or run a "sanitize" cycle to see if it makes a difference.
4. The 10 minute rinse cycle is definitely more water and energy efficient than pre-rinsing your dishes in the sink before putting them in the machine!
Random Royalty,
Thanks for your reply. Just a couple of follow-up comments… True, the DMR77 can accommodate a huge amount of dishes. Personally, I would trade a bit of capacity for more flexible loading. Yes, we have learned how to place dishes in the Samsung without having them flop around, but come on… loading a dishwasher shouldn’t be rocket science! This has been a major source of frustration since the day we got this machine.
In fairness I must mention that the dishwasher is located right where our kitchen counter makes a 90 degree bend… so we can only load the machine from the left hand side. This means we have to do some stretching to fill the far right rack slots and silverware holder. But I still think the closely spaced rack and shape of the tines is a poor design.
Wet dishes… to clarify, most dishes and silverware come out dry. But we always have to dry the bottoms of coffee cups or any other concave surface that can retain water. Our old machine had a drying cycle that reduced or eliminated the need to hand dry.
About the ongoing minor odor problem… I’ll try your suggestions and report what happens.
As you read these comments keep in mind that we are VERY fussy consumers with high expectations. The DMR77 has proved to be a reliable and high performance dishwashing machine, but it does have design quirks that will delight some and infuriate others depending on your needs and expectations. For me it has been a love/hate relationship, but it looks so good with our other Samsung appliances (which are GREAT) that I’m willing to overlook any shortcomings.
We bought a DMR78 and had it installed just before the July 4th holiday. On Friday we are getting a replacement model from the store because steam got into the control panel (you can see fog on the LCD) and started to fry the circuits - we got the error code bE2.
The irony is that we went with the Samsung because our frigidaire suffered the same fate. We chose a condensing dishwasher so that we would have one that wouldn't try to vent through inadequate holes in the door.
I am trying to figure out if this is bad luck (two dishwashers, same fate), user error (I hope not - we were told by the installer/plumber to use jetdry to break the surface tension and assist with the condensing process) or installer error (Not enough space around the unit to allow for what little venting it does need or bad plumbing?)
Other than the fact that it died on us within a month, we love the machine. Hopefully this is a one off and the next machine lasts a long time!
Thanks for your comments! I have only heard about one other logic control issue (follow the link to to read about it). However it does not seem to be the same issue that you are having.
I have also had very bad experiences with Frigidaire-made Kenmore appliances, and have totally written them off. Even IKEA dropped Electrolux from their appliance offerings (the parent company is also Swedish) in favour of Whirlpool (with the exception of Maytag and Kitchen Aid, still manufactures reasonably priced and good performing appliances).
Good luck with your repair and please post when you have news!
Installation got delayed until Monday. The dishwasher dried out and did start working again, but given the way the frigidaire died (and the 1.5 months it took to get a replacement installed) I am not going to risk it. The fact that I still have a 45 day store replacement policy on the dishwasher is sweet - much easier than going through the manufacturer.
Over the past week I have been watching how the dishwasher works.
When the drying cycle is finished, there is an insane amount of heat/steam built up in the dishwasher. Because we have a toddler, we tend to leave the door closed (or run the dishwasher overnight). Ideally, the steam would not manage to escape, would condense on the steel sides and drain into the bottom of the dishwasher. In my case it seems to have found its way into the electrical circuits in the door.
So I am on a quest to figure out:
1) Should I be manually venting my dishwasher at the end of a cycle
2) Is it not condensing/draining properly
3) Is the seal on the electrical working properly
Thankfully I have the same plumber installing this one as last time, so I am going to quiz him about it.
@calebu2
First, the "insane" amount of heat and steam as well as the condensation on the sides and bottom is normal. This is how a "condensing" type dishwashers work (e.g. Bosch, Asko, Blomberg, Miele). For those of us who are used to heat/fan assisted drying, this can seem really odd, but it is definitely more energy efficient.
Water getting into the electrical circuits in the door is by all accounts a defect (and the first I have read about for this machine), so you are wise to take advantage of your store replacement policy.
Please let me know if you decide to replace with the same model or go with something else.
I would NOT recommend this dishwasher. As others have posted, my rack adjuster broke while still in warranty. It has been a month, and I have still not received the part. In fact, it was three weeks from the first phone call I made that they bothered to even order the part - and then I was told that it would be at least 14 working days until I received it! This is now 5 weeks without a working dishwasher. Customer service, while polite, has been incredibly unhelpful, with an 'I'm sorry, ma'am, but deal" attitude. I asked how they were going to recompensate me for their failures, and they told me that the best they could do was extend my warranty for 30 days, which is less than my dishwasher has not been working at this point. Found out that the warranty runs from DATE OF MANUFACTURE, not date of purchase, so beware.
All in all, a very expensive dishwasher with shoddy parts and no customer service and no sense of integrity about the warranty. Avoid.
@Susan:
I sympathize with your problem with the rack adjusters. This is a design flaw that everyone who buys this machine will experience. I am still waiting for mine.
However this problem does not prevent you from using your machine, just by employing a simple fix. Use common dollar store zip ties to hold the rack in place. Note that you will not be able to adust the basket...I decided to put mine in the top position.
As far as customer service goes, consider going through the service dept. at the store where you bought your machine. This is true just about any major appliance, where the manufacturers typically delegates all service to the retailer. Samsung is no exception.
As far as your warranty, it is now common practice for many consumer products to limit coverage starting from the manufacturing date when products are not registered or when a sales receipt cannot be produced. This is due to gray market or other unauthorized sales (like eBay or other online discounters).
If you bought your machine from a reputable and authorized dealer you will be covered from the date of purchase, and if you register on Samsung you get a 3 month extension.
At any rate, I would never recommend taking a risk on a machine with a no track record without an extended warranty backed by a strong service organization (such as Sears).
I have read your comments on the Samsung DW
made by Maytag. We have our concerns because our model that we purchased from Leons Kingston, Ont in October 2008 is a model DMR57LFB. However, I notice that on the tag where the model number is listed (inside the DW door) is says made in China. We are now experiencing problems with the control panel. The machine has a terrible musty order as well. I have read about solutions to remedy the smell and tried many, but to no avail. Leon's are now servicing the machine but I would like to be informed as much as possible. We hope
this is not the start of bigger problems. What can you tell me about this model "made in China". Thanks
@RandomRoyalty
We decided to go with the same model again. We got a decent deal on the machine (Free delivery and installation, twice, and 15% off) so for the price, it's tough to beat even with the issues mentioned in the comments here. A few thoughts:
1) The new dishwasher has a far looser top rack than the first one. I hope this isn't a sign of impending rack adjuster failure. Machine was manufactured 1 month later than the prior one.
2) Thanks for the info on the condensing dishwasher. I have noticed that the replacement seems to be a bit better than the original as far as moisture in the machine.
3) The plumber that installed both Samsungs and the previous Frigidaire was surprised to see us again so soon - he says this is the first replacement he has done of Samsungs and that in this area they are one of the most popular that Best Buy sells.
4) He wondered if the fan on the old unit was broken - even though it is a condensing dishwasher it still has a fan to aid with the evaporation of the water? not sure if that is a correct observation.
5) Our kitchen counter is so beaten up from the steam damage and continual replacement of dishwashers that one of the support screws fell out and went into the drain of the dishwasher. This dishwasher is not at all easy to recover stuff from the drain area!
@Dano:
The DMR 57/77 are not made by Maytag, as you have discovered they are made in China (I have speculated Haier, as this makes the most sense).
I do not have experience with the DMR 57 so I cannot really comment other than it looks like you have some problems that are not normal.
In other dishwashers, a bad smell can come from broken blades on the grinder, which would allow crud to accumulate in the filter area (and causing an odor). Also running a cycle with a half cup of vinegar and wiping down the door seals and frame with vinegar can remove accumulated grime where mildew tends to grow.
Since there may be other issues it would be wise to call in a service technician while the machine is still under warranty.
I have no experience with Leon's service but it would be helpful for readers of this blog if someone (like yourself) could report! Good luck and please follow up!
@calebu2:
You can tell by looking at the plastic tabs holding the adjuster to the rack if it is going to fail. You will see stress lines and cracks on the lower two of the six gray tabs securing the aduster to the rack. I do not know, however if the DMR78 actually improved the design.
You can also check that the screws on the adjusters (there should be 2 on the outside) are not loose.
Your plumber may be correct in assuming the assist fan was not working. Might explain the steam in the door electronics (or it might have even caused it).
Good luck with the new machine and please keep us posted!
I posted my first comment on July 4th when we purchased a DMR 78. We have not had any issues so far. My wife seems very pleased with it....esp since it is very quite and that is even on a wood floor. The only thing she is getting used to is the really close tines for the dishes. It is true that you must use the rinse aid and the powder detergent works best. So far very pleased with our choice and NO ISSUES with tabs breaking. Will let you know as time goes on.
I came across your posts and I can't help but comment - We bought a DMR57 in April, from Lowe's. Took until June to hear from them that it had arrived at the store for us to pick up (note: Found out later that they had been in the store since May). I chose this machine for the cost and what was all included -- the stainless inside, grinder and over all size of the shelves, especially the top shelf. We do a ton of baking and cooking and ran our dishwasher before about 2 times a day.
We were replacing a 7 year old whirlpool, and were surprised when we got home and the samsung didn't fit because there were heating pipes for the house behind the machine... long story short so we built an island (handy husband) with a convenient new spot for the dishwasher.
First time we used it we had the error "HE" Dishes were soaking wet, and water on the bottom of the tub. Did it three times (also shocked about the 3 hour time for a cycle!) and each time there was a lot of water on the bottom of the tub and wet dishes.
Called Samsung and they said within 48 hours the 'national appliance' would be calling me... after 170 hours I CALLED samsung, and they gave me the national appliance number and I called it and they couldn't find my ticket number at first -- then they did find it and told me they had voice mailed me --- LIE I have a house phone, a cell phone and a email listed as contact information. I have caller ID and can tell if someone has called and left a message or not and there was NO record of any unknown numbers calling.... SOOOO they transferred me to tech support.
Tech support department couldn't even find my ticket number (from the first Monday or the second Monday's call) so they gave me a new ticket number... THEN he tells me that he will send me the heater parts and when we get it to call them back and they will have a repair person here to fix it in 24 hours... HMMM I haven't had the part yet (been almost a week now)...
So I went up to Lowe's and gave them some 'feedback'... with in two days the local Lowe's appliance manager called and told me to bring the old one back and they gave us a new one. (but the sales person on the floor said they don't sell that model anymore, but had one in back that had been there since MAY - probably came in with our original dishwasher).
We brought the replacement home and did a test run and we still have 'HE' error --- I'm trying to find on the internet anyone else with this error.... What's the chance we have done something wrong? -- but this time the water is not on the bottom of the tub, but the dishes are soaking wet.....
@chopp:
Wow, what a service nightmare! Despite the problems I have had with Kenmore appliances, I think Sears still has a great service organization. Slow at times with parts, but the techs here are well trained and responsive.
But I continue to be impressed with stories of Lowe's customer service (Lowe's is not in Quebec yet).
On the DMR77, the "HE" error code is a heater malfunction. This would explain why dishes are coming out wet and there was water at the bottom. The condenser drying process needs to heat up the water enough to evaporate where it condenses on the sides and bottom.
Odd that you would get two machines with the same problem.
Did you have the machine professionally installed? Also when you installed the island, did you have a plumber do the pipes and an electrician do the wiring? Intuition tells me maybe something is not right. I would recommend a pro take a look at it.
The unit was not professionally installed but my husband is good at that stuff (has done kitchen and bathroom work in other houses like plumbing and electrical)... He was wondering the same thing about if it was something he's done, but on the other hand he said how else can it be connected there are only a couple wires and hard to get that wrong. (besides it would be the exact same hook up as the old washer so even if we would have had it in the same place as the old dishwasher the same thing would be happening). And if it was too needing more power than the existing circuit, the breaker would blow and that isn't happening.
At this point I think we are just going to be WAITING for that part to come in and see if a repair man can tell us what is going on --- and then if nothing else -- BACK to the store it goes. Took forever to pick out a dishwasher that was affordable and had all the features I wanted. I might even tell hubby to put the old dishwasher back in!
Note: I ran the washer today with dishes and it is doing the exact same thing as before with a inch or more of water on the bottom of the tub, and soaking wet dishes....
@chopp:
Actually it is possible to get a "couple of wires" very wrong (polarity, sufficient guage and type of wiring and the load on the circuit...also a dishwasher should be isolated on its own circuit). I strongly urge you to get a certified electrician to look at your wiring.
I would refrain from using the dishwasher mainly due to the HE code (heater). There is no way it will get your dishes clean and dry properly.
I just wanted to thank you all for continuing to add to this review. I will be taking delivery this week hopefully (DMR77) and have my fingers crossed that I don't have any problems. I'm not sure I would have gone with this machine after reading all the comments here but my wife wanted it to match the Sammy range despite the so so reviews.
DMR77 Was delivered and installed by myself last night. Took me about 4 hours to remove the old dishwasher and replace all the old plumbing with new bits in order to start fresh and ensure no problems with the new unit. It took me quite a while mostly due to trips to the hardware store and install new fittings. Overall pretty easy. Took my time, making the adjustments for height and level. Had no problems with fitment. Fit perfectly in the existing opening with the feet up about an inch, which made running the water and power very easy - no piching or tight bends. Hooked it all up once in place and had a small leak at the dishwasher water inlet 90* fitting. Had to take it out and added some teflon tape which seamed to help. Ran the rinse cycle to check for leaks and that ran fine with no errors or leaks of any kind. The rinse was nice and quiet but will get a better idea tonight when I can run a full cycle full of dishes.
Hi there! I just had my Samsung appliances delivered today and now I am starting to worry as I came across this site and started reading the reviews. I live in Toronto, Ontario and actually am already a bit disappointed with the range that does not work and has to be replaced on Tuesday. i never thought after spending $1500+ on a range that it wouldn't even work the first day it was turned on. I bought my appliances from Futureshop which allows me 30 days to see if I like the appliances or I can get a full refund. I bought the DMR77LHS dishwasher but can't install it as it does not fit in my opening which is weird considering i had a Miele installed there previously. Are dishwashers not all pretty standard sizes or are there different sizes of dishwashers? I thought they all need 24" opening well for some reason this one does not fit. Anyways if I find a way to fit it I will leave positive feedback (hopefully) as to how it is working. Does anyone know of a smaller dishwasher just in case I can't fit it so I can check out the dimensions?
@namcymicky:
Sorry to hear about your range. We are still extremely satisfied with ours. Personally I do not consider Future Shop an option for white goods, mainly due to their bad service reputation. If you bought this on sale last week (the liquidation sale) I would not be surprised if you got a return or a refurb. There was a reason why the range was so cheap.
For your dishwasher, you might have problems installing any tall tub design, as they push dimensions to the limit. There are still lots of standard tub models out there so I would not be too concerned.
It may be worth it to have your dishwasher professionally installed given your kitchen weirdness. My advice would be to return both and buy from a retailer with a better reputation for installation and service.
I am curious, what was wrong with your Miele?
Random Royalty:
Thanks for your reply actually I bought the kitchen used but the appliances did not come with it so I had to purchase new appliances so I guess they just kept all the appliances for the new kitchen they installed mind you the kitchen is only 4 years old. Anyways actually we have done some adjusting to the cabinet this morning and it now fits and should be installed by the end of the day the electrician just did his job now I have to wait for the plumber but once I try it I will let you know. As for the price of the range that is what they cost here and I don't think $1500 is cheap even though I know there are much more expensive I had to stick with my budget. Well I will give them another try and if something is wrong with the next one then I will reconsider what I have chosen and where. I know people who have bought things there and have had great service when something broke down I'm hoping I will get the same service as well. By the way is there anyway of knowing if it is refurbished? If I found that it was refurbished then I would not even hesitate to return everything. If it is refurbished or returned would it come in a box? My first range did not come in a box is that a bad sign?
Okay this is not good finally I got the dishwasher installed and it was working okay but now it started flashing LE which says it means leakage. WE have checked and nothing is leaking that we can see so now what I can't believe this I am almost ready to bring back all these appliances and forget Samsung all together. Please if someone call help me please comment. Also where should I call Samsung or Future Shop where I bought it.
@nancymickey
The leak detection is for the tub (as far as I know).
I still think the Samsung range (FTQ386) is still the best range out there for the money, and on sale this week at Future Shop for $799 (but I believe only if you buy a refrigerator).
The dishwasher is OK but now I think I would have spent a few hundred more and bought a Bosch, even though they don't have food grinders.
I think since the machines are so new I would just get satisfaction from Future Shop (e.g. return the appliances).
what other brand would you suggest that isn't crazy expensive just in case I do return them?
I was thinking about exchanging for Electrolux appliances if I find a good deal what do you think?
Hard to say for the range, especially if you are looking for a large oven capacity. The LG has the same size oven and it is more expensive, and the range top element controls are digital (which is not to everybody's taste).
GE was my 2nd choice when shopping for a range, but the Profile unit I wanted was about $600 more than the Samsung. I looked at going gas at the time, but a high-end gas range was out of the question (Wolf, Bertazonni, Viking, DCS, etc. were all over $3000).
If I was in the market today I would be very tempted by a Bluestar gas unit (available at some Costco warehouses for around $1900, a bargain for this brand). (check this out http://www.redflagdeals.com/forums/showthread.php?t=755841).
But we don't have gas on our street, so we would have to convert to propane and buy a big 420 lb tank (at least $600 + installation).
Actually when I think about it, even if my Samsung range broke, I would get it fixed (I like it that much).
For dishwashers I can recommend Whirlpool if you don't want to spend more than $500 as they still make decent machines at this price point. You can usually find Bosch on sale (but stay away from anything Bosch under $1000 at the suggested retail price).
I would stay away from Frigidaire, Kenmore (if made by Frigidaire, just ask the sales rep at Sears), Maytag and Kitchen Aid based on personal experience and the latest Consumer Reports appliance ratings.
What can I do about the LE code on the dishwasher? Who do I call Samsung or Future Shop? Also do you know about the Samsung French Door Fridge Model # Rf267ABRS I also have this fridge but so far it is the only appliance working hopefully it will stay that way!!
@namcymickey
Electrolux owns Frigidaire and I would avoid them too. IKEA dumped Electrolux for a reason, and now carry Whirlpool under the IKEA name exclusively.
Oddly enough Whirlpool owns both Maytag and Kitchen Aid as their "higher end" brands, yet these brands were rated has having the highest repair incidence by Consumer Reports.
Well thanks for all your help you have given me something to think about sorry for all the questions but I am so frustrated right now I think I should sleep on it and tomorrow go to future shop and see what they say about this whole thing. One last thing do all dishwashers take so long to wash if not why does this one? Thanks once again!
@nancymickey
We just bought a fridge like yours (without the water/ice dispenser) but waiting for the kitchen renovation to be done next month before installing. We basically got an excellent deal and Samsung is very highly rated, so this was a no-brainer.
Finally condenser drying dishwashers have longer cycles.
Good luck getting satisfaction, and please follow up!
Thanks again and will give you an update when I go to futureshop tomorrow.
After a week of using the dishwasher installed by myself, we have had no errors or other malfunctions of any kind. The dishwasher cycle is long, but this as has been explained here is a function of any condensing dishwasher. I have no problems with the long cycle time as I turn it on at night when I go to bed. Dishes come out clean without rinsing them first and mostly dry with the exception of the plastics, which was the same as our previuos machine. Very happy so far. We also have the range which we are also very happy with. I followed the break-in procedure and have been using the supplied cerambrite cleaner with good results. So far no scratches and easy cleaning after regular use. The fridge is great as well. Holds temp very well and is fairly quiet. There is a slight audible hum that would satisfy all but the pickiest of users. Considering the price of this fridge, it is a very good buy. It saved us considerable space in our smallish kitchen and looks as well.
Overall at this point we are very happy. Now I wonder if my independant dealer will match Futureshop pricing as the range is now half the price of what i paid.
Attention: Sticknpuck
Well I am glad someone is happy with there purchase. Well your right about one thing the fridge is great for the price because most of the other french door fridges are way more. I got the disheasher at half price but i also saved a lot on the fridge because I got the floor model and got the dishwasher for half price because I bought the fridge and stove. i am happy with the price but not happy that my stove and dishwasher don't work. Well I get a new stove tomorrow and I have a technician coming to see the dishwasher on Wednesday so has long as he can fix the problem and teh new stove works then I'll be happier. I like the way they look so much that I really don't want to return them but it all depends on what happens in the next two days with the new stove and what the technician says about the dishwasher. I have asked many places and people and there doesn't seem to be many problems I think I worried more after I started reading the posts on here but i am happy to hear soemthing positive and hopefully some more positive posts are added on here.
Our 3 month old Samsung DMR788 died 2 weeks ago, and Best Buy is telling us we have to wait one MORE month for the part.
No one at Best Buy or Samsung is taking me seriously that it is unacceptable for a working mom with 3 kids to be without a dishwasher for 45 days--when we paid over $1100 with the service contract.
How can I either get the part in on an expedited basis OR just get part or all of my money back. We want out of this horrible machine.
Thank you for your input.
Well got my new range and there was actually something wrong with our electrical panel so the stove wasn't getting enough power so glad to know it had nothing to do with the stove (oops. Dishwasher being fixed tomorrow so I'll give an update on that. One question is my range has the hot light on the surface lit and it won't turn off it has been on for 6 hours now and I only turned it on to see if the burners worked i haven't cooked a meal on ot yet is there something I have to program or something this can't be normal it should turn off when the surface is cold right?
Just wanted to give an update on my appliances. Dishwasher has a whole in the tub which was what was causing it to leak so getting an ew one Friday and the dishwasher needs a new heating element and that is what was causing the hot light to stay on so getting another one on Friday as well. If I have any more problems with the appliances I am taking them all back for a full refund and buying something else. I have given them enough chances. Give you one last update on Friday.
Wow, that's too bad about your appliances. I can't beleive how much trouble you've had. I have had mine installed (DMR77, FTQ386 and RB194) for a couple weeks now with great results - no issues whatsoever. In fact my wife was saying how clean and clear the wine glasses come out even without rinsing prior. The range is great and the fridge is perfect so far. I can't beleive how many people claim to be having these major issues. Perhaps it's the big box stores shipping and handling practices? I've got to think that if these things get beat up along the way, they are destined to have some issues.
Well thanks for posting I'm glad to hear someone has had good luck with their appliances. My neighbour actually got the same appliances today from the same place and so far so good they are just waiting to use the dishwasher for the first time. Well wish me luck tomorrow with the last and final appliances. if there is something wrong I am returning all of them and I really don't want to do that because I like them so much. Hope more people keep posting on this site as I have found it to be very helpful.
So, my dishwasher was repaired today by the Samsung team, and it only took a 20 cent fuse. Of course, if it happens again, then I won't be happy, but that was it. I complained loudly to get this second team out. I advise you to complain loudly should you have a problem.
I'm glad I came across this blog. I've been thinking that it is time to replace our 14 yr old Whirlpool dishwasher (never a problem in all 14 yrs!) Since we bought the Samsung 386 range from Sears last month, and since they are offering a $300 discount on the Samsung 77 d/w this month, I thought it would be nice to have matching range and d/w. (Fridge is GE Profile) However after reading everyone's experiences on this site, maybe I'll stick with Whirlpool since our current machine has been so good to us. Does anyone have any experience with model GU3200XTVY, which might be their top of the line?
I reiterate. Do NOT buy this dishwasher or anything by Samsung. They do not stand behind their products. I have been waiting for over 2 months for a part on my broken dishwasher, and have no assurances that anything will be taken care of. Customer service is uniformly polite but totally ineffective, telling me the same things over and over with no resolution. In the meantime, I've got a $1000 dishwasher held together with twist-ties. It's a great product if nothing goes wrong, but when it does, they have no committment to honor their warranties. I will never buy another Samsung product again.
That's really too bad, After about a month of daily use, I have been super impressed by this machine. I've never had wine glasses come out spotless. Glass seems to dry really nicely without spots or streaks with no prior rinsing.
I'm not sure which tabs you are referrig too that broke, but I don't seem to have a problem with the racks or see how anythign can break without really mistreating it.
OH well, i'll keep my fingers crossed.
Also to note... Fridge and stove are also working great and without issue. I wouldn't hesitate to try Samsung.
I too, am considering buying a Samsung DMR77LHS dishwasher from Sears for $899 ($300 off at Sears). Sears also has a Kenmore Elite 77973 model on sale for $879 ($220 off). I am wondering which would we be better off with. We want stainless steel tub and exterior, quiet operation, dependability, three wash arm levels, and of course ... want it to clean dishes well. Both machines seem to meet these criteria according to what I have seen, read and heard. We also prefer to not have hot moist air vented into the room out the front of the machine, and not to have an exposed heating element in the tub. The Samsung meets these criteria, the Kenmore not. Also, the Samsung racks appear to be more versatile than the Kenmore's, and I like that. It seems to me that the Samsung provides the most 'bang for the buck' of anything I have looked at. I respect the advice to purchase extended warranty or service contract on any of the more expensive dishwashers, and I am pretty confident about Sears' reliability. Which would you (Random Royalty) suggest is the way to go? Or ... should we spend a bit more and buy a Bosch? Thanks to all contributors to this blog thread.
@craigons
We have had rather poor experience with Kenmore. In fact the compressor in our 7 year old Kenmore 596 (made by Whirlpool) series bottom freezer fridge just died. When I looked at what this fridge cost including the service contract, and what garbage components they used (notoriously bad Embraco compressor), I feel like we've been had.
Fortunately the fridge died as we were renovating the kitchen, and we had just installed our new Samsung RF265ABRS French Door model (absolutely wonderful).
All of the Kenmore appliances we bought at the same time have died, so I can hardly recommend it as a reliable or durable brand. This does appear to be changing, but for me, once bitten, twice shy.
I still like our Samsung dishwasher, but it is a bit unforgiving of little things if it is to perform well (as are all high performance machines). For example, the machine has to be loaded correctly, making sure that the spray arms can turn freely, that there is sufficient rinse aid, and that nothing blocks the detergent dispenser door. Otherwise you risk getting dirty dishes.
While I don't have experience with Bosch, at the moment it is the only other dishwasher I would consider owning. They are more expensive, but there is a promotion on right now (in Canada) with an instant rebate of up to $200 until Nov 16, 2009.
Some nice models are on sale right now at Sears.ca, and they don't include the Bosch rebate. If you do go with a Bosch, avoid models that are under $1000, it seem you get what you pay for with this brand.
Wife and I have had it with our Samsung. Got the gaskets changed, no difference. Checked out the heating element with ohm meter to see if it was still alive, thats good. Went back to the gaskets again. They were stretched again. So I cut a section out of them and placed back again with glue. The jest of this exercise is this dishwasher is just a train-wreak. DO NOT BUY SAMSUNG! I have a thousand dollar boat anchor that looks pretty shiny.
Hi
I posted here in the start of 2009, while complaining about the water puddle in the bottom of the drum.
This problem persist still and the new to add to that is
the plastic lever which holds the sliders for the upper rack movement and adjustment is broken.
The lever hooks that attaches itself to the upper rack is broken.
Customer service is not helpful except their long opening speech and annoying comments.
They also insisted on the purchase date which at that point I remembered the month and year and not the date. It is not yet one year.
when we take our time to register our product online and looks like they get to know the details when they ask you the phone number. I feel my time is wasted a lot by some people sitting in a room sipping their coffee.
I'll not recommend samsung unless you know that you get a hazzle free service from reputable shop.
We bought this from coast whole sale appliances- it doesnt mean that I got it cheap ,I paid the usual price and I went with them because I had to purchase my appliances with the same company.
I do not know what to do now, having problems already.
I also notice that dishes are not cleaned properly.
I will not recommend it.
9E is back again :) And this time it won't leave! As per my last post in July, we did call for service but nobody came. Coincidentally the error code just stopped appearing so I didn't bother to make follow up calls. Fast forward a few months and problem is back again but this time it won't clear.
I'm going to call service and ask what happened to my service call, hopefully they don't give me a hassle for going past 1 year. Keep you all posted.
Replacement DMR78AHS has been installed for a few months now. Appears to be working fine. Ability to dry is far improved over original one (and if we use sanitize it is bone dry).
Only complaint is it doesn't do a great job with baby bottles but we are learning where the good spots are to get a good wash.
Fingers crossed that this one lasts a long long time... We're now past our 45 day return period with Best Buy :)
@calebu2
Good luck with the new unit! It would be great if you could post a mini review that outlined the differences and improvements of the DMR78 over the DMR77. (Mainly to satisfy my curiosity, but for the blog readers as well).
Hi everyone. Thanks for the great thread on the Samsung DMR77. I just bought this unit and am waiting for it to be delivered on Wednesday. Can someone help me with the actual measurements? According to the installation manual which I scanned through at the store, I require only the standard cutout height of 33.75 inches. I have exactly 35 inches clearance before I hit the countertop overhang. I happened to be on the Samsung site earlier and noticed a NET HEIGHT of 35.9 inches. Does this mean that I the unit will not fit in my space?? Can someone please help confirm this for me? I'd hate to cancel the order...
@Ally
I wouldn't worry too much about that spec. Mine is near the top of the height adjustment and it sits at exactly 34.5 inches tall.
Whew! Thanks so much for the quick reply Random Royalty! It's much appreciated. I'm looking forward to getting the new appliance - it's a beautiful unit and is replacing a GE Profile Performance that came with the house - bought about 8 years ago by the original owners. I hope that I will not have any (or too many) of the issues with the Samsung that the other readers have had but at least I know what to expect thanks to everyone's input. Keeping my fingers crossed...
Just bought a DMR78. Not pleased with the washing ability compared to an older Bosch I had. I put a pot on the bottom rack and it came out dirty on Smart Auto. I had to hand wash it and not even scrub it. I only had to use a sponge. There were still large chunks of food clinging to stuff. I'm considering returning it. Darn shame. It's a nice looking and sounding dishwasher. Anyone else having cleansing issues? What could it be? How hard could it be to design a dishwasher that actually washes dishes? I can only assume it's either water pressure or nozzle arrangement. One difference with the old Bosch I had was when I opened the door I would have to wait for it to settle or it would spray water, where with the Samsung I can quickly yank open the door and not get wet.
@Dave
I'd give it a little time in order to get used to any new machine's idiosyncracies.
Just the same, here are a few tips for cleaning pots and other heavily soiled items (e.g. roasting pans)
1. Load these items on the bottom rack only.
2. Use the "Heavy" cycle.
3. Make sure you have enough detergent (fill the cup and close it, and add another tablespoon or so in the bottom of the tub).
4. Make sure you use rinse aid. You may need to run a few loads to get the right dispenser setting.
5. Make sure your inlet water temperature is hot enough.
6. Run hot water from the tap before running the dishwasher.
If none of these tips work, you may have hard water. Use a commercial water softener or a bit of lemon juice, lemon Kool-aid or citric acid with your normal wash.
Updates on my dishwasher...
After 3 months, I finally got the part to the top rack where the tabs broke off. I called over 15 times during those three months and took names and employee numbers (because they all seemed to be named Kemisha). Finally in frustration,I said that because they could not give me the part to fix the machine, they should replace it. I was told that they only do that if the part had been backordered for more than 10 days - but the woman on the phone (who assured me that it was her decision how to handle things) refused to consider any kind of expediated service even though I had been waiting for three months!Finally I got some guy who gave me a direct phone number and I actually got the part.
And now... in the past three days I've been getting an error code and the dishwasher stops running halfway through the cycle. It's a code that says that the drainage is kinked but it's not, and the hose is clear. I cannot tell you how frustrated I am with this machine. Based on the 'help' I got with the broken rack, I have no hope that Samsung will make this right. Never another Samsung, never again.
@Susan:
As I had posted previously on this blog, I highly recommend dealing with the store where you bought your appliance.
As far as your error code for the "kinked hose", I'm sure this is a drain obstruction, such as a clog.
Once with our old Whirlpool dishwasher we got a similar code, and called the Sears tech. He found that the drain hose had a dog hair plug (we have a Labrador retreiver that sheds, his hair gets in everything). This cost us $150 to find out.
Before doing anything, I would remove the drain hose and see if it is clear.
Wow amazing thread going here, glad I found it. We are in the process of buying appliances for a new house here in Nova Scotia and are looking at mainly Samsung appliances. We currently have a bottom mount fridge we love and have always had good luck with their smaller electronic devices. The comments here however, are making me think twice about this dishwasher. We're looking at purchasing everything from Sears, so I'm confident customer service will be reliable. The other issues though seem to be very common for a $1000 unit. There is a Bosch model currently on sale for $1099 from $1599 that was suggested to us, $200 more than the Samsung. My main concern is the air drying without an element. I love the efficiency of it but we use a lot of reusable plastic containers. Are they going to be soaking wet when the cycle is done? The other appliances we're looking at are
Range
http://www.sears.ca/product/samsung-30-self-clean-ceran-top-electric-range-br223-635-183/223635183
Fridge
http://www.sears.ca/product/samsung-20-cu-ft-french-door-refrigerator-stainless-steel-br463-622-213/463622213
OTR microwave
http://www.sears.ca/product/samsung-18-cu-ft-microwave-hood-combo-br223-619-546/223619546
Washer and dryer is undecided but I just discovered the new Kenmore units are rebadged Samsungs without the Silver Care, which I don't want anyway. Prob going to go with those if the price is right.
@Mark
I'm back to liking my dishwasher, after running a cycle with some citric acid based coffee maker cleaner, cleaning performance has been restored. Of course there is the annoyance of the rack adjuster clips, I hope this does not become an annual recurrence.
The Bosch dishwasher is a condenser drying machine like the Samsung. This means your plastics will definitely come out with water drops on them. In addition, Bosch diswasher do not have a food grinder, so it means you have to empty out and clean the filter "bucket" every once in a while.
Your choices of appliances all look good with the exception of the microwave.
We just renovated out kitchen and put in the larger Samsung RF265ABRS refrigerator. Totally awesome appliance.
http://www.sears.ca/product/samsung-26-cu-ft-french-door-refrigerator-br463-622-653/463622653
After doing some research and looking at the units available, we decided against the Samsung "Over the Range" microwave ovens. This was due to consistently bad reviews. We also found the fit and finish not up to the quality of the other Samsung appliances.
Instead we opted for a Panasonic NN-SD297 as we had previous excellent experience with this brand, and it was rated at 420 CFM. So far, so good... a very solid performer, lots of useful features and very easy to use.
http://www.sears.ca/product/panasonic-genius-prestige-20-cu-ft-otr-microwave-br223-619-513/223619513
I will be posting reviews on the refrigerator and microwave soon.
Feel free to follow up with your experiences with your appliances!
I want to add to my earlier comments on the DMR77 and other Samsung appliances. Along with the DMR77 we own Samsung's top of the line SMH7187STG microwave oven, FTQ307NWGX convection range and RM257ABRS Quatro refrigerator (all in stainless steel finish). These have proven to be superb appliances. We’ve owned the DMR77 for almost a year and the others for a year and a half and I’m happy to say that we have not experienced any of the problems that others have reported.
Regarding the DMR77, we have never gotten any error messages, broken any rack tabs or had any dishes come out wet after running the machine (once we understood the various cleaning cycles). Dishes, glassware and cutlery come out sparkling clean and dry after each wash. The DMR77 is whisper quiet and very frugal with detergent and rinse-aid. However, that’s not to say it’s perfect. When we first got it I was bothered by the up-to-three hour run time (compared to 76 minutes for our old dishwasher). Fortunately it is VERY energy efficient and has actually lowered our electric bill.
One early annoyance was a sour smell inside the machine during extremely hot weather (we live in Arizona and routinely get 110+ degree summer heat). Our dishwasher is located on a kitchen wall with a western exposure and, because the DMR77 is designed to capture and hold heat, it got hot enough inside on summer days to cause a stink. The simple solution was to run the 11 minute rinse cycle on hot days to keep the interior smelling sweet.
Finally, from day one I have been annoyed by the closely-spaced tines in the machine. Maybe it's just our particular dinnerware, but we have to carefully intertwine small, medium and large plates to get them "just so" or they tip over and crash into each other. My wife can usually gauge my success at this activity by the amount and volume of profanity eminating from the kitchen area.
Our experiences with our other Samsung appliances have been great. The convection oven works flawlessly and has lots of advanced features that have improved the appearance and taste of our cooking and baking. The overhead microwave oven has more features than the space shuttle but is easy to use. It is very powerful and can boil water in half the time as our old 1200 watt microwave. It also has a neat cooling vent that automatically opens when the oven is in operation and closes when done, just like the powered spoiler on a Porsche. It's probably the only microwave in the world with gearhead appeal.
Our Samsung Quatro is simply awesome. It makes a bold design statement with its four doors and interior compartments that can switch from refrigerator to freezer to anything in between. There’s nothing quite like pulling a microbrew out of the fridge at the perfect serving temperature or keeping fresh steaks or fish chilled overnight at just the right temperature to preserve their texture and taste.
We looked at just about every brand of appliances available before choosing Samsung and have not been disappointed. We bought everything from Lowes (who were great and went above and beyond on installation and delivery, taking time to carefully level the appliances, check for perfect alignment on the doors, etc.). Prices were a not-unreasonable $2800 for the fridge, $1400 for the oven, $400 for the microwave and $1000 for the dishwasher. It turned out that our first Quatro had sustained hidden shipping damage that caused it to make a loud noise when the compressor kicked on. Lowes quickly and cheerfully replaced it that same week. The replacement fridge is dead quiet and works flawlessly.
For the money I don’t think you can do better than these Samsungs. They incorporate advanced technology, stylish design, unique features like four compartment cooling and the most beautiful stainless steel finish I’ve ever seen. I recommend you buy from a reputable dealer and don’t worry about the experiences of the unlucky few who have posted here. If you do get a lemon like our first fridge the dealer should be willing to stand behind it to keep you happy.
@Sam:
Thank you for the great report on your Samsung appliances! I have to agree that these machines represent excellent value for the money, and our experience has been mostly positive as well.
You have made me realize something very important. With most high performance technology, spending some time learning how they work usually results in a better overall user experience. This is being geeky (after all, geeks read the manuals)...and also why this blog is called The Appliance Geek!
We purchased a Samsung DMR77LHS dishwasher on July 15, 2008. I know this date well, because it's when my one year warranty started.
As others have reported, this machine has serious design flaws and reliability problems:
-Three of our rack holders have had to be replaced due to the tabs breaking off, and I'm now preemptively reinforcing them with zip ties.
-The wheels on the bottom rack constantly pop off if put under any pressure at all. Fortunately they're not broken...we just pop them back on. Haven't figured out how to make them stay on, though.
-In August--after my warranty had expired--the electronics went wonko and the machine completely stopped working. I was able to get through to "Executive Support" fairly easily, and they agreed to extend the warranty, which was good. The tech determined the main electronics board had failed and needed replacing. We then had to wait SIX WEEKS for the part to arrive due to factory backorder. We assume the long wait was because the factory couldn't crank them out fast enough to cover all the failures. Once finally fixed, he machine started working again until tonight...
-Tonight I'm Googling for tips on how to address the "SE" error code, which supposedly means there is a drain blockage. I've checked (not easy) and there's not. The other symptom is that the pump is not even turning on, so I suspect the error code is a result of a pump or some other electronic fault.
-On top of all these things that have actually broken, we find the rack designs totally crummy. They simply don't efficiently fit any of our dishes (we have three sets). You can stuff a lot of plates, but it's really hard to load bowls, small plates, glasses, etc.
-The machine does not clean well when fully loaded. We have learned to load only every other slot with a plate. If we fully stuff it, we end up with all sorts of food caked onto the dishes.
Bottom-line: Yes, this machine APPEARS to be a good value, but it is the single least reliable appliance I've ever purchased. I definitely regret buying it.
Jeff
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Oh those little grey plastic peices. We are on our second Samsung dishwasher in less than 18 mo. We bought ours a 77 at Lowes thank goodness. We had to wait for a back order and soon after it was installed we started hearing noises. The repairman replaced the pump. Then 3 weeks the dishwasher stopped working halfway through the cycle. Samsung recommended that we replumb the drain hose to go through our garbage disposal. Lowes came out and did it for us. Then we started hearing noises again. They replaced the pump again. Then we noticed that we only had two tabs left on the top rack. My husband had been finding these small grey plastic parts in the garbage disposal and the flatware basket and thought some plastic container broke. These plastic parts came from the top rack. By thanksgiving of 08 we had our top rack secured with ties. Samsung had a new rack on order. By June of 09 we had a new dishwasher a 78 this time, because Samsung could not get the new rack for us. My husband heard this loud noise from the dishwasher the other night and low and behold I stuck my hands in the garbage disposal and the culprit was, you guessed it, those small grey pieces from the top rack. WE have lost 4 so far. The service Tec is due out any min now and Lowes has been contacted. I want a new dishwasher and not a Samsung. I have had it with them. I only due 7 loads a week and after spending $1000 for this brand this is not acceptable. I am glad I found this site and to know that I am not the only one with this problem.
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