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Saturday, March 31, 2012

Bye-bye Samsung Dishwasher

The saga with our Samsung DMR77 dishwasher is about to come to an end. About a week after the last service call to replace (yet again) the basket height adjusters, a door spring broke (actually it was a piece of rope that rubs against a tensioner pulley).

When the tech came, I asked him to file a report to have Sears buy back the machine and replace it with a new one. We did so as repairs seem to be required on a monthly basis, and no matter how much we clean the machine, we cannot seem to restore cleaning performance for more than a couple of loads.

As an aside, I must say that Sears in Canada has provided exemplary service. Without balking, it took a matter of hours before I was called to be informed that a buyback for $690 was approved, with the details sent to my local Sears Decor store. I could go anytime to choose a new machine.

The tech seemed to have a preference for Kitchen Aid, and while they look good and are now the silent champion, they are now quite pricey. I have been leaning towards Bosch, and fortunately for us, there was a great sale on the Bosch Evolution 301 at $450 off this weekend. While at $1249 this machine is overpriced (even for Canada) at $799 it is close to the best price I could find on-line in the U.S. and the cheapest in Canada.

This dishwasher is garnering excellent reviews for its reliability and cleaning performance. It is quieter (48 dbA vs 51 dbA for the Samsung), more energy efficient (259 kWh per year vs 310) and uses less water per cycle (11 litres vs 20). A few nice features include a light that shines on the floor to let you know it is running, and a fingerprint-resistant front surface that unfortunately does not really look like stainless steel. My only real gripe is the smaller capacity and apparently no quick rinse cycle (which I used all the time on the Samsung).

While Samsung makes amazingly good washing machines and refrigerators, I can't understand how they can continue to foist sub-par dishwashers on the market. Even the newer models seem to break with alarming frequency, and now Samsung is lowering prices to make them attractive to buyers.

Stay tuned for a full review of the Bosch Evolution in the coming weeks.